Patient Booking AI for Odycy
Odycy is a UK private-healthcare comparison and booking platform. Patients struggled to find the right services, understand pricing, and navigate booking. We built a healthcare-aware AI assistant that cut repetitive support inquiries by 67% while giving patients round-the-clock help.
About
Client
Odycy
Domain
Healthcare / private-care marketplace
What we delivered
Healthcare-aware booking assistant
Matching
Location, price, availability, CQC rating
Outcome
67% fewer support inquiries
The challenge
Odycy connects patients with private healthcare providers across the UK. Patients struggled to find the right services, understand pricing, and navigate booking — leaving the support team overwhelmed with repetitive questions.
The solution
We built a healthcare-aware AI assistant that understands medical terminology, matches patients with providers by location, price, availability and CQC rating, explains procedures in plain language, and handles the booking flow including paper, PDF, or electronic referrals.
What we built
- Healthcare-aware AI assistant with medical terminology understanding
- Provider matching by location, price, availability, and CQC rating
- Plain-language procedure explanations
- Booking flow with referral handling (paper, PDF, or electronic)
The outcome
67% fewer support inquiries
Higher search-to-booking conversion
24/7 patient assistance
No support team expansion needed
Want results like these?
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